Returns & Exchange

Our return / exchange policy lasts for 14 days. If 14 days have passed since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns

If for any reason you are not happy, please let us know first so that we can rectify the situation. Otherwise, if you simply just don’t want it, then please return the item and we can provide you with a full refund.

Once your item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thelucini.com and send your item to Unit 4/11, Wembley Commercial Center, North Wembley HA9 7UR.

Shipping

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To return your item, you should post it to Unit 4/11, Wembley Commercial Center, North Wembley HA9 7UR.

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to reach you may vary.